Cancellation & Refund
Policy

1. General Refund Policy

BiHediyem provides its users with a "Software Service" (SaaS). Purchased packages are one-time payments; they are automatically activated in the system the moment payment is completed, and performed immediately for the Buyer. Packages may be fixed-term (e.g. live for 1 year) or provide long-term guaranteed access.

Due to the nature of these digitally, instantly delivered and instantly consumable services, as a rule, no refunds are given for purchased packages.

2. Cases Outside the Scope of the Right of Withdrawal

Pursuant to Article 15, paragraph 1, clause (ğ) of the Distance Contracts Regulation, prepared based on Turkish Consumer Protection Law No. 6502:

"The right of withdrawal cannot be exercised in contracts for services performed immediately in electronic form, or for intangible goods delivered instantly to the consumer."

Once your subscription package is approved and made available for use, the service is considered fully delivered. Therefore, the right of withdrawal or a refund request is not valid for purchased packages.

3. Fixed-Term Packages and Guaranteed Access

BiHediyem packages are purchased with a one-time payment; there is no recurring automatic charge. Some packages remain live for a specific period (e.g. 1 year), while others provide guaranteed long-term access. For these packages, access is guaranteed for at least 3 years from the purchase date and continues afterwards for as long as the BiHediyem service operates; it is not a commitment tied to the user's lifetime or to an unlimited period. If you have a fixed-term package, you can deactivate your account at any time using your panel or through our support team.

Deactivating your package does not prevent you from using the system until the end of your current active period. Once a fixed-term package's active period ends, your page is automatically deactivated; guaranteed long-term packages have no such expiration while the service operates, including after the guarantee period. In normal operation, no partial refund is given for unused time or access. However, if the Service Provider closes the service, the 90-day notice, export and refund provisions of Article 2 of the Terms of Use apply.

4. Exceptional and Erroneous Transactions

In the event that the Buyer is overcharged as a result of a system-related duplicate charge or technical error, upon the Buyer's application, the Seller will conduct the necessary review and refund the incorrectly charged amount to the Buyer's payment card within 7 business days.